Tax Communication Center

THE TAX COMMUNICATION CENTRE HAS STARTED TO PRESENT CONSULTING SERVICES TO THE FOREIGNERS.


The Tax Communication Center (TCC  444 0 189) affiliated to Ministry of Finance –The Presidency of the Turkish Revenue Administration provides consulting services about tax-related issues, denunciation management, and motor vehicle tax issues.

The Tax Communication Center expanded its service areas and also it began to provide consulting for foreign nationals  and corporations about tax –related issues via e-mail from the date  of May 16, 2012.

This consulting service does not provide information about liability (on any personal or corporation account, their recorded information, books, statements of income or balance sheet etc.). Because of the legal regulations about privacy, this information cannot be shared with third parties.

Enquiries should be asked only in English. Any questions in different languages other than English will not be answered via e-mail.

Please attach the form to an email and send to the address below and process to answer the question will begin.

e-mail address : infovimer@gelirler.gov.tr

FORM DOWNLOAD

 

TAX COMMUNICATION CENTER

 

GENERAL INFORMATION

Tax Communication Center is operating as a call center in Revenue Administration - Department of Taxpayer Service and is giving information on tax matters and Motor Vehicle Tax and receiving notification about tax issues.

The Tax Communication Center work time is beetween 09.00 am to 07.00 pm on weekdays and is out of service on public holidays.

Telephone interviews with The Tax Communication Center are charged at local call rate.

Services given through The Tax Communication Center are expanding. The service to receive notification about tax issues has started on September 1,2010.Also, projects about e-filing, online tax lien services, internet tax office, and complaint and suggestion management are continuing.

 

HISTORY

Tax Communication Center (TCC) was founded on November 22,2006 with the understanding of change and continuous improvement. It was started to give service as a pilot project in Ankara on December 25,2007 and has been receiving calls from all over country and abroad since March 1,2008.

TCC, as the first access point of Revenue Administration, has been leading the way other goverment agencies to establish a professional call center. TCC is working to provide professional, qualified and up to date services and it is proven by its successes in achieving objectives.

The First Professional Public Call Center: Tax Communication Center

Tax Communication Center, the first call center in the public sector as a professional manner, has service mentality that target to serve services to provide the highest benefit to taxpayers in terms of tecnology and quality as a partner to the best solution.

Tax Communication Center, serving with the highest technology and quality to taxpayers, is the first call center in the public sector as a professional manner.

 

OBJECTIVES AND PRINCIPLES


It has been targeting to provide the best work environment for employees, to support continious development and learn and to ensure zero error by adopting continious improvement with taxpayer- focused service approach.

Taxpayer Satisfaction

Our prior mission is to provide high benefit to taxpayers and take part in their side with a sense of responsibility.

Our Goal Is Always To Go Forward

Our main goal is always to be the best in the terms of quality and tecnology in our services and to execute our policies in this regard.

Employees

Tax Communication Center aims to reach its goals with experienced and friendly staff with the sense of relation between the quality of service and the qualifications of employees.

We aim to employ the best staff, to contribute to their self development and to provide cooperation between all employees.

 

TAX COMMUNICATION CENTER AWARDS


- October 26, 2010, IMI Call Center Awards 2010

On the category of the best call center photo as a part of 5th İstanbul Call Center Awards organized by IMI Conferences , Revenue Expert Assistant from TCC Naci Yıldırım’s photo received the second prize.

- October 27, 2009. IMI Call Center Awards 2009

In the competition organized by IMI Conferences, only private sector call centers participate in; Tax Communication Center has been awarded prizes in these categories.

Special Jury Prize, ( Head of Department of Taxpayer Service At Revenue Administration, İlhan KARAYILAN)

 

Most Praiseworthy Call Center Manager ( TCC General Director, Demet ÜNAL)

 

Best Call Center Customer Representetive ( TCC, Revenue Expert Serkan UYAROĞLU)

Prizes were given according to the criterias determined as a result of investigations and site visits made by the Board of Contest.

The prizes in this competition have showed the importance given to technology, human resources, change and continious improvement as well as to taxpayers.

 

HUMAN RESOURCE

Tax Communication Center’s successes are based on the participatory management.

Our employees are Revenue Experts and Revenue Expert Assistant, employed by Revenue Administration.

We aim to employ staff with appropriate compentencies in accordance with the objectives and goals of TCC. We expect that all colleaques to have the compentencies listed below:

  1. Willingness to learn
  2. Taxpayer – oriented and empathy
  3. Ability and willingness to comply with the rules
  4. Result- oriented and problem solving
  5. The ability to persuade
  6. Active listening
  7. Ability to work under difficult conditions
  8. Self-confidence
  9. The ability to speak fluently and clearly
  10. Teamwork oriented

In order to ensure the continous development of our employees, it has been providing training for legislation and personal development, and also to monitor improvement it has been implementing the evaluation processes.

 

ACTIVITIES

MINISTERS OF FINANCE VISITS:

    • November 18, 2009 – During the visit of Minister of Finance Mr. Mehmet Şimşek to Tax Communication Center, he was informed about the call center activities and the results of contest organized by IMI Conferences.


    • March 14, 2008 – The Tax Communication Center was officially opened with the participation of Minister of Finance Mr.Kemal Unakıtan.

     

SOCIAL ACTIVITIES:

    • February 13, 2010 Ilgaz TripThe trip was organized to improve employee motivation.

    • May 9, 2009 Atatürk Orman Çiftliği– Tax Communication Center staff planted 200 trees as a tree planting activity to conserve natural environment.

     

    • 23 February / 1 March 2009 Tax Week, Student Visit: Tax Communication Center was visited by Nene Hatun Primary School teachers and students during Tax Week organized between the dates 23 February – 01 March / 2009. They were informed about processes.

     

    • November 22, 2008 Elmadag - 200 pine tree were planted on the first tree planting event.

OPENING CEREMONY – ANNIVERSARY
    • January 7, 2011 Tax Communication Center 3rd Anniversary - The third anniversary of foundation was celebrated with the participation of the President of Revenue Administration Mr. Mehmet Kilci, Vice President of Revenue Administration Mr. Hasan Karaçam, Head of Department of Revenue Administration Mr. İlhan Karayılan, Head of Group of Revenue Administration Mr. Hasan Halil Gönül and employees.



    • December 25, 2009 Tax Communication Center 2nd Anniversary – The president of Revenue Administration Mr. Mehmet Kilci and also many invited guests participated in the reception arranged for the second anniversary of the foundation.


    • December 25, 2008 Tax Communication Center 1st Anniversary - Tax Communication Center first anniversary was celebrated with the participation of employees.


    • March 14, 2008 Tax Communication Centre Official Opening Ceremony It took place with the participation of Minister of Finance Mr. Kemal Unakitan.

CONFERENCES:
    • Public Call Center Summit held in Istanbul on October 18th, 2011: Tax Communication Center (TCC) participated to the conference organized at Istanbul Haliç Congress Center.

     

    The Ministry of Labour and Social Security (Alo 170), Turkish Airlines, Istanbul Water and Sewerage Administration (İSKİ), Tax Communication Center (TCC), Central Hospital Appointment System (Alo 182), Emergency Service (Alo 112) participated in The Public Call Center Summit organized for information sharing beetween the public call centers.
    Mr. İlhan KARAYILAN, The Head of Taxpayer Services Department, participated in The Public Call Center Summit as a speaker gave information about establishment and activities of Tax Communication Center.

     

    In his speech, Mr. Ilhan KARAYILAN, expressed that Tax Communication Center, fully recruited from internal resources, provides consultancy service and receives notices on tax issues. It assists to taxpayers about motor vehicle registration check and debt discharging via internet and also has started the callback service. He emphasized that Tax Communication Center has received over one million calls since it was established and answered 435.395 calls during the periods between January / 2011 and September / 2011.

     

    He added also that TCC is conducting its activities as an important service channel of administration and indicated the importance of offering the same quality of service by both the tax offices and call center.







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